Ty Famau Retreats Ltd

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OVERVIEW

This privacy policy tells you how Ty Famau Retreats Ltd (we/us) collect, store and process personal data about you.

We are committed to protecting the privacy and security of your personal data and only use this information to provide the services that you have requested from us.

 

Our privacy procedures have been implemented to comply with the new GDPR which is effective from May 25, 2018.

 

Our website is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. 

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Ty Famau Retreats LTD (“We”) are committed to protecting and respecting your privacy. This policy (together with our terms of use and any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal

data and how we will treat it.

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For the purpose of the Data Protection Act 1998 (the Act), the data controller is Ty Famau Geo Lodges, Llanfair DC, Ruthin, Denbighshire.

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If you are booking through Bedful.com our online booking system or Airbnb  and our payment system Stripe, you should also refer to their privacy policy (which includes the data they collect) which will be given to you at the time of booking through Bedful.com or via Airbnb. 

 

INFORMATION WE MAY COLLECT FROM YOU

We may collect and process the following data about you: If you contact us, we may keep a record of that correspondence.

• We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.

• Details of your visits to our site including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access.

• When you make an enquiry, reservation, register with us or join our mailing list the data collected by us may include your name, address, contact details, numbers in your party, names of persons in your party, holiday dates, date the booking was made, how payment will be/was made.

• Ty Famau Geo Lodges will not keep any card details.

• We keep your bank details, if given, at the time of booking.

 

IP ADDRESSES AND COOKIES

We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and internal marketing. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual.

 

For the same reason, we may obtain information about your general internet usage by using a cookie file which is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer’s hard drive. They help us to improve our site and to deliver a better and more personalised service.

 

Our website includes social media features, these features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the feature to function properly.

 

Social media features and widgets are hosted by a third party. Your interactions with these features are governed by the privacy policy of the company providing it.

 

They enable us:

• To estimate our audience size and usage pattern.

• To store information about your preferences, and so allow us to customise our site according to your individual interests

• To speed up your searches.

• To recognise you when you return to our site.

 

You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting you may be unable to access certain parts of our site. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to our site.

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WHERE AND HOW LONG DO WE STORE YOUR PERSONAL DATA  

All information you provide to us is stored on our secure servers. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

 

We retain data that is required to fulfil our legal obligations to retain records for tax for seven years.

 

Once a refund of your damage deposit is made we destroy your bank details

 

HOW WE USE THE INFORMATION

We use information held about you in the following ways:

• To ensure that content from our site is presented in the most effective manner for you and for your computer.

• To provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes.

• To carry out our obligations arising from any contracts entered into between you and us.

• To allow you to participate in interactive features of our service, when you choose to do so.

• To notify you about changes to our service.

• We use your data to allow us to provide you, the holiday maker, with a means of renting and paying for holiday accommodation and to communicate with you about the aforesaid

• We keep your bank details to return your damage deposit after your stay.

• If you join our mailing list, we use the information given to keep you up to date with news and special offers. 

• The Local Planning Authority (LPA) may ask to see an up-to-date register of the names and addresses of all occupiers of individual domes and the hut on the site, at the time of their stay, to confirm the holiday units are not being used as permanent residences. The LPA will be shown this information only, details will not be passed onto the LPA in any format.

 

DISCLOSURE OF YOUR INFORMATION

We may disclose your personal information to third parties:

• In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.

• If Ty Famau Geo Lodges or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.

• If we are under a duty to disclose or share your personal data in order to comply with any legal obligation.

• We will only disclose data to the third parties mentioned above to the extent that it is necessary to run our business.

 

YOUR RIGHTS

You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us at Ty Famau Geo Lodges, Llanfair DC, Denbighshire.

 

You have the right to have your personal data corrected, have your data removed, restrict or object to the processing of your data, receive a copy of the data we hold about you, complain to a supervisory authority in the UK; this authority is the Information Commissioner’s Office (ICO). Please write to us at if you wish to be removed from our mailing list or booking system.

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ACCESS TO INFORMATION

The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10.00 to meet our costs in providing you with details of the information we hold about you. Provision of this information is subject to you providing us with appropriate evidence of your identity

 

We take appropriate and proportionate measures to secure your personal information and data and to protect it from unlawful use and/or accidental loss. Access to data held by us is limited to the owners of Ty Famau Retreats Ltd.

 

CHANGES TO OUR PRIVACY POLICY

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail.

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to Ty Famau Geo Lodges, Llanfair DC, Ruthin, Denbighshire.